The questions we’re asked most often.
if you can’t find your question here, feel free to get in touch.
How long does it take to receive my bag?
We ship within 24–48 hours of your order. In Italy, delivery usually takes two to three business days. As soon as your package is on its way, we’ll send you the tracking code.
Can I return it if it’s not right for me?
Yes, you have 30 days from the date of your order to change your mind. The bag must be returned in the same condition you received it, with its original packaging. Get in touch and we’ll guide you through the process — it only takes a few minutes.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated and shown at checkout before you confirm your order — no surprises afterwards.
How do I care for suede?
Keep it away from water and heat sources, and store it in its dust bag when not in use. For dust, use a soft brush, always brushing in one direction. If it gets wet, let it air-dry naturally — never use a hairdryer.
