Shipping

Shipping Times and Costs

1. Estimated Delivery Times

Shipping costs are calculated automatically at checkout before order confirmation.

Destination	Estimated Time	Notes
Italy	24–48 working hours	Orders are usually shipped the next working day
European Union (EU)	6+ working days	Delivery times may vary by country
Non-EU Countries	1+ week	Customs inspections may cause delays

Delivery times are estimated and not guaranteed.

2. Shipping Methods and Tracking

You may select the available shipping method at checkout.

• Most shipments are trackable
  
  

• Orders with tracking generally arrive faster
  
  

• Tracking details will be sent by email once the parcel is handed over to the courier
  
  
  

Responsibility and Customer Duties

1. Accuracy of Shipping Details

Customers are responsible for providing accurate and complete delivery information at checkout.

Any delays or failed deliveries caused by incorrect details are not the seller’s responsibility.

In accordance with applicable law, the risk of loss or damage transfers to the consumer only upon delivery of the goods.

2. Incorrect, Damaged or Non-Compliant Items

If you receive an incorrect, damaged or non-compliant item, please contact us within 3 days of delivery.

To speed up the resolution, please include:

• a photo of the package;
  
  

• a photo of its contents.
  
  
  

3. Missing Merchandise

We cannot be held responsible for missing items if they are correctly listed on the Transport Document (DDT) and on the commercial invoice/receipt.

4. Order Refusal and Non-Collection

Voluntary Refusal

If you refuse delivery, a refund will be issued only after the goods return to our warehouse and are inspected.

• Round-trip shipping costs are charged to the customer
  
  

• A fixed amount of €10.00 will be deducted from the refund (Europe and Worldwide)
  
  
  

Non-Collection (Giacenza)

Collecting the product is a contractual obligation.

If delivery fails after two attempts and the parcel is not collected within 5 working days from the first attempt:

• the contract will be considered terminated pursuant to Art. 1456 of the Italian Civil Code
  
  

• the order will be canceled
  
  

• the refund will be issued minus delivery and return costs (€10.00 total)
  
  
  

You will be notified by email.

5. Refunds and Accessory Costs

• We are not liable for losses related to non-refundable shipping or additional delivery costs
  
  

• Insurance: full refunds from the carrier are only possible if the shipment was insured
  
  

• Non-refundable costs: outbound shipping, customs duties, and return shipping
  
  
  

In case of return, only the value of the merchandise will be refunded.

Please do not return products without contacting us first.